Responsible Gaming Policy

Introduction

Hobart is committed to responsible gaming and to maintaining a safe, fair, and transparent environment for all users of hobart-casino.net. Gambling should only ever be treated as a form of entertainment. It is not a way to make money, solve financial difficulties, recover losses, or replace employment or other sources of income. Whether a person is using an online Casino, engaging with pokies, roulette, or other Casino games online, it is essential that participation remains controlled and affordable.

For some individuals, gambling-related harm can develop gradually and may affect finances, mental health, work, study, and personal relationships. This Responsible Gaming Policy explains the tools, restrictions, and support pathways available to customers using Hobart. It also outlines the shared responsibility between the operator and the customer to reduce gambling harm and to support safe play in line with good practice expected in the Australia market.

This policy applies to all users of hobart-casino.net and should be read together with the website’s Terms and Conditions, Privacy Policy, and any account verification requirements. Where necessary, Hobart may take protective action on an account if responsible gaming concerns are identified.

Our Responsible Gaming Principles

Hobart operates on the following responsible gaming principles:

• Gambling must remain a leisure activity and not a financial strategy.
• Customers should only gamble with money they can afford to lose.
• Time and spending should be monitored and kept within personal limits.
• Customers experiencing distress, impaired control, or signs of risky behaviour should pause play and seek support.
• Underage persons must not access, register, or use the services.
• Account restrictions, cooling-off periods, and self-exclusion measures must be respected and enforced.

Hobart seeks to support informed decision-making by giving customers access to account controls and by directing users to independent support organisations where additional help is needed.

Gambling Risk Awareness

Gambling involves risk. Outcomes are based on chance, and losses are a normal and expected part of play. Even where customers enjoy Casino online products for entertainment, repeated play can lead to excessive expenditure if boundaries are not in place.

Warning signs of gambling harm may include:

• Spending more than intended
• Chasing losses
• Borrowing money to gamble
• Gambling when upset, stressed, or under the influence of alcohol or other substances
• Hiding gambling activity from family or friends
• Neglecting work, study, or personal responsibilities
• Feeling unable to stop or reduce play

If any of these signs are present, the customer should immediately consider using the tools described in this policy, including Personal Limits, Cooling-Off, or Self-Exclusion.

Personal Limits

Purpose of the Personal Limits Section

Hobart provides a Personal Limits section designed to help customers manage gambling behaviour before problems escalate. These controls allow users to restrict spending, losses, wagering volume, and access to their account for a defined period.

The Personal Limits section is intended to promote deliberate and disciplined play. Customers are strongly encouraged to set limits as soon as they create an account, rather than waiting until spending patterns become difficult to manage.

How Limit Changes Are Applied

To prevent impulsive decisions from weakening account protections, Hobart applies changes to limits according to the following logic:

• Any decrease in a limit takes effect immediately.
• Any increase in a limit takes effect only after a delay or waiting period determined by the applicable control and internal responsible gaming safeguards.
• If a customer requests a stricter control, Hobart will apply the more protective setting without delay where technically possible.
• If a customer requests a less restrictive setting, the change will not be immediate, to allow for a cooling period and to reduce the risk of impulse-driven escalation.

This approach reflects standard harm-minimisation practice. Immediate decreases support customer protection, while delayed increases help prevent emotionally driven decisions following losses or periods of intensive play.

Types of Limits

Hobart may provide the following responsible gaming controls through the Personal Limits section or by account-level restriction.

• Deposit Limit

  • A Deposit Limit restricts the total amount of money that may be deposited into the account over a selected period, such as daily, weekly, or monthly.
  • Once the limit is reached, no further deposits can be made until the relevant period resets.
  • This control is designed to help customers manage spending before funds are committed to gambling.

• Loss Limit

  • A Loss Limit restricts the maximum net amount a customer can lose over a selected period.
  • This is usually calculated by comparing deposits, wagers, winnings, and available balance over the relevant timeframe according to the system logic in place.
  • Once the loss threshold is reached, further qualifying play may be restricted until the period resets.

• Wager Limit

  • A Wager Limit restricts the total amount that may be staked over a specified period.
  • This control may be particularly useful for customers playing fast-cycle products such as pokies, roulette, or other high-frequency Casino games.
  • Once the permitted wagering threshold is reached, further betting activity will be blocked until the period ends.

• Cooling-Off Limit

  • A Cooling-Off Limit temporarily suspends account access or gambling activity for a short, defined period.
  • This option is appropriate where a customer wants to pause play without permanently excluding themselves.
  • During the cooling-off period, the customer will not be able to gamble and should use the break to reassess their gambling behaviour.

• Self-Exclusion Limit

  • A Self-Exclusion Limit blocks access to the gambling account for a longer period or indefinitely, depending on the option selected or agreed.
  • During self-exclusion, the customer must not be able to use the account for gambling activity.
  • Self-exclusion is intended for customers who consider their gambling difficult to control or harmful.

Self-Exclusion by Request

Customers who want their account manually blocked and who cannot access the relevant setting themselves may request assistance by emailing [email protected].

How to Submit a Self-Exclusion Request

The customer should send an email from their registered email address to [email protected] and clearly state that they wish to self-exclude. To avoid delay, the request should include sufficient account identification information, such as:

• Full name
• Registered email address
• Date of birth
• Username or account reference, if applicable
• The requested duration of self-exclusion, if a fixed period is sought

Hobart may request additional information where necessary to verify identity and ensure that the exclusion is applied to the correct account.

Effect of Self-Exclusion

Once a valid self-exclusion request is processed:

• The account will be blocked from gambling activity for the applicable exclusion period.
• The customer must not attempt to open new or duplicate accounts.
• Marketing communications, where linked to the excluded account and where technically feasible, should cease as soon as reasonably practicable.
• Any attempt to bypass the exclusion may result in further restrictions, closure of duplicate accounts, and protective review of related profiles.

Remaining Funds During Self-Exclusion

If there is a remaining withdrawable balance on the account at the time the self-exclusion is applied, Hobart will handle the balance in accordance with applicable account rules, verification requirements, and internal withdrawal controls. Before any funds are released, identity and security checks may need to be completed.

If a balance is subject to an unresolved investigation, bonus conditions, chargeback review, or regulatory verification issue, processing may be delayed until those matters are resolved. Customers seeking information about remaining funds should contact [email protected].

Irrevocability During the Exclusion Period

A self-exclusion is a serious protective measure. It should not be removed early merely because a customer changes their mind. Where a self-exclusion period has been agreed or applied, Hobart will maintain the restriction for that full period unless a shorter period is required by applicable law or a technical correction is necessary. At the end of the exclusion period, reactivation, if allowed, may require a positive request from the customer and further account review.

Cooling-Off Periods

A cooling-off period is intended for customers who need a temporary break from gambling but do not wish to self-exclude for a longer period. This option can be appropriate after intensive play, significant losses, or concerns about time spent on a Casino in Hobart style platform environment online.

During a cooling-off period:

• Access to gambling functions may be restricted.
• New wagering activity will not be permitted.
• The restriction remains in place until the period expires.
• The customer should not be able to reverse the cooling-off early if the tool has been activated as a formal account restriction.

Customers who find that a short break is not enough should request self-exclusion via [email protected].

Account Monitoring and Protective Action

Hobart reserves the right to review customer activity for indicators of problematic gambling or player harm. Where concerns are identified, Hobart may take proportionate action to protect the customer and the integrity of the service.

Such action may include:

• Contacting the customer by email regarding responsible gaming concerns
• Requiring the customer to set or revise account limits
• Restricting deposits, wagering, or product access
• Applying a temporary suspension pending review
• Recommending cooling-off or self-exclusion
• Closing the account where harm risk is assessed as serious or ongoing

These measures may be applied even where the customer has not requested them directly, if Hobart reasonably believes protective intervention is necessary.

Customer Responsibilities

Responsible gaming is most effective where customers actively engage with the protections available. Every customer using hobart-casino.net is expected to:

• Keep account login details secure and confidential
• Monitor deposits, stakes, losses, and time spent gambling
• Use Personal Limits where appropriate
• Refrain from chasing losses
• Avoid gambling when experiencing distress or financial pressure
• Avoid gambling under the influence of alcohol or drugs
• Contact [email protected] if account restriction is needed
• Seek independent support if gambling no longer feels manageable

Customers should also ensure that all information provided to Hobart is accurate and up to date, particularly identity and contact details needed for verification and responsible gaming administration.

Protection of Minors

Strict 18+ Policy

Hobart does not permit any person under the age of 18 to register, access, or use gambling services. This reflects the legal age standard applicable to gambling participation in Australia. Any attempt by a minor to open an account is strictly prohibited.

Verification and KYC Controls

To enforce age restrictions and maintain account integrity, Hobart may conduct Know Your Customer and identity verification checks at registration, before withdrawals, or at any other point considered necessary. These checks may include requests for:

• Government-issued identification
• Proof of address
• Proof of payment method ownership
• Additional age or identity verification documents

If Hobart suspects that an account is held by or for a minor, the account may be suspended or closed immediately pending investigation.

Parental and Device-Level Controls

Parents and guardians are encouraged to take active steps to prevent underage access to gambling content, including any online Casino or Casino games pages that may appear on shared devices. Filtering and monitoring software can help reduce the risk of access by minors.

Examples include:

• Net Nanny
• CyberPatrol

Parents and guardians should also keep devices password-protected, avoid saving account credentials on shared devices, and supervise internet use where children may be present.

Support for Customers Experiencing Gambling Harm

Customers who believe they may be developing a gambling problem should seek help as early as possible. Using account limits is a useful first step, but independent support may also be necessary.

Signs that help may be needed include:

• Gambling with money needed for essentials
• Feeling anxious or distressed about gambling
• Repeatedly trying and failing to stop
• Lying to others about time or money spent gambling
• Using gambling to escape personal problems

If these issues are present, customers should immediately stop gambling, activate a break or self-exclusion, and contact a qualified support service.

External Help and Support

The following independent organisations provide information, counselling, peer support, and practical assistance for gambling-related harm:

• Gambling Help Online

  • National support service available to people in Australia
  • Website: https://www.gamblinghelponline.org.au/

• Gamblers Anonymous

  • Peer support fellowship for people who want to stop gambling
  • Website: https://www.gamblersanonymous.org/

• GamCare

  • Information and support relating to gambling harm
  • Website: https://www.gamcare.org.uk/

• Gambling Therapy

  • Global online support and advice for people affected by problem gambling
  • Website: https://www.gamblingtherapy.org/

Customers in Australia may also wish to consult local health professionals, financial counsellors, or state-based support services where gambling has caused debt, emotional distress, or family impact.

Information for Friends and Family

Gambling harm can affect more than the account holder. Family members, partners, and friends are often the first to notice changes in behaviour, finances, or emotional wellbeing. Signs may include secrecy, mood changes, unpaid bills, repeated borrowing, or isolation.

Where concerns exist, loved ones should encourage the person to:

• Take a break from gambling
• Use available account restrictions
• Request self-exclusion through [email protected]
• Contact an independent support organisation

While Hobart must respect privacy and account security obligations, responsible gaming concerns received by email may be considered as part of internal risk monitoring where appropriate.

Data, Privacy, and Responsible Gaming Records

Hobart may keep records relating to responsible gaming actions, including limit changes, self-exclusion requests, account restrictions, customer protection interventions, and related correspondence. These records are used to administer the account safely, comply with legal and operational requirements, and support harm-minimisation processes.

Information will be handled in accordance with the applicable privacy framework and the website’s Privacy Policy. However, where necessary to protect the customer, prevent fraud, complete verification, or comply with legal obligations, account restrictions may be applied before all queries are resolved.

Policy Review and Updates

Hobart may update this Responsible Gaming Policy from time to time to reflect operational changes, legal developments, improved harm-minimisation standards, or updates to account tools. The latest version published on hobart-casino.net will apply.

Customers are encouraged to review this policy regularly and to use the available protections proactively, not only after difficulties arise.

Contact

For responsible gaming requests, including manual account blocking, cooling-off enquiries, or self-exclusion requests, customers must contact:

[email protected]

References

• Gambling Help Online. Support and counselling resources in Australia: https://www.gamblinghelponline.org.au/
• Gamblers Anonymous. International peer support information: https://www.gamblersanonymous.org/
• GamCare. Gambling-related support and information: https://www.gamcare.org.uk/
• Gambling Therapy. International online support service: https://www.gamblingtherapy.org/
• Australian Communications and Media Authority, information about online gambling regulation in Australia: https://www.acma.gov.au/
• Australasian Gaming Council, player information and consumer awareness materials: https://austgamingcouncil.org.au/

This policy is intended to support safer gambling practices on hobart-casino.net. It does not replace independent medical, psychological, financial, or legal advice where gambling harm has already occurred.